Terms and Conditions
Version 2026 · effective from 16 October 2026
1. General
1.1. These general terms and conditions (the "Terms") apply to all commercial relationships entered into by Galaxy World BV, a private limited company under Belgian law with its registered office at Kievitstraat 42, 2400 Mol, Belgium, registered with the Crossroads Bank for Enterprises under number 1025.856.261 (RLE Antwerp, Turnhout division), which trades among others as Galaxy Studios and Galaxy Experiences ("Galaxy World").
1.2. Deviations from these Terms are only valid after express written acceptance by Galaxy World.
1.3. The Client is any natural or legal person who books or purchases services from Galaxy World, such as studio sessions, tours, events, venue hire, concerts, courses and accommodation (the "Client").
1.4. If the Client is a consumer within the meaning of the Belgian Code of Economic Law, these Terms apply insofar as they are compatible with mandatory consumer protection rules. Those rules always prevail.
2. Acceptance
2.1. These Terms apply to every offer, proposal or quotation (the "Offer"), to every booking and delivery of services by Galaxy World and to every agreement between Galaxy World and the Client.
2.2. Before an Offer is accepted or an agreement is concluded, these Terms are made available to the Client (electronically) so that the Client can easily consult and store them.
2.3. These Terms are deemed accepted upon acceptance of the Offer, upon an online booking or ticket purchase and/or upon signature of the agreement.
3. Amendments
Galaxy World reserves the right to amend these Terms at any time. An amendment is published on the Galaxy World website within a reasonable period. The Client is deemed to have accepted the amendment unless the Client objects to Galaxy World in writing, with reasons, within eight calendar days. An amendment does not apply to an agreement already concluded unless the Client agrees.
4. Confirmation of the Offer
4.1. Galaxy World is only bound by an Offer confirmed by Galaxy World by email and/or by a signed agreement. Performance takes place under these Terms, to the exclusion of the Client's own terms and conditions.
4.2. An Offer is valid for the period stated in it. Prices in an indicative quotation are non-binding until Galaxy World confirms them in writing.
4.3. A start of performance counts as valid acceptance, unless it takes place under reservation by Galaxy World.
5. Description of the services
5.1. The services are described in the Offer confirmed by Galaxy World by email and/or in the signed agreement. Galaxy World undertakes a best-efforts obligation, not an obligation of result.
5.2. If and insofar as proper performance requires it, Galaxy World may have certain tasks carried out by third parties.
5.3. The Client and the Client's guests follow the house rules and the instructions of Galaxy World staff, in particular in the studios and technical rooms. Galaxy World may refuse access to anyone who does not comply, without any right to a refund.
6. Price
6.1. The price is the price set out in the Offer and/or the agreement.
6.2. Prices are in euro and exclusive of VAT and/or other charges, unless stated otherwise. Prices for consumers are stated inclusive of VAT.
6.3. Prices are based on the information available to Galaxy World at the time of the Offer and/or the signature of the agreement, including but not limited to current wages, purchase prices of materials, products and licences, and other costs. Prices may be adjusted to the evolution of those costs. Any price change takes place within the limits permitted by law and Galaxy World will inform the Client.
7. Delivery
The Client cannot terminate the accepted Offer and/or the agreement, nor claim damages for late or incorrect delivery, if this results from an involuntary act on the part of Galaxy World.
8. Delivery periods
Delivery periods, such as for the delivery of recordings, mixes or masters, are given for information only and are not binding unless expressly agreed in writing. A delay can never give rise to damages or to termination of the Offer and/or the agreement.
9. Inspection and warranty
9.1. Galaxy World is not responsible for problems and damage:
9.1.1. resulting from force majeure (within the meaning of article 14 of these Terms);
9.1.2. resulting from the fault and/or negligence of any person other than Galaxy World, including the Client, the Client's staff or the Client's guests.
10. Payment
10.1. Galaxy World may invoice a partial advance payment of the price by means of an advance invoice. The advance is payable within fourteen calendar days of the advance invoice date and in any event before the booked date.
10.2. Every invoice is payable within fourteen calendar days of the invoice date, unless the parties have agreed otherwise in writing. Online bookings and tickets are paid at the time of ordering.
10.3. In the event of non-payment or late payment, the invoice amount is increased by operation of law and without notice of default by a fixed compensation of 10%, with a minimum of 100 euro, without prejudice to Galaxy World's right to higher damages and regardless of any payment terms or facilities granted.
10.4. In addition, interest is due by operation of law and without notice of default, calculated in accordance with the Belgian Act of 2 August 2002 on combating late payment in commercial transactions.
10.5. Any non-payment of an invoice on its due date or any default makes all invoices already issued or sent to the Client immediately due, even if not yet due, and cancels any payment facility or discount for the future.
10.6. If an advance or interim invoice is not paid, Galaxy World may suspend further performance of all accepted Offers or agreements, or release a booked date, without prior notice until payment is received.
10.7. If the Client has ceased payments, has been declared bankrupt or has applied for judicial reorganisation or a similar procedure, Galaxy World may terminate the agreement unilaterally without notice of default, without prejudice to its right to full compensation for all resulting damage.
10.8. Any dispute of an invoice must be made in writing within eight calendar days of the invoice date, failing which it lapses, and must state the invoice date, the invoice number and a detailed explanation of the grounds. A dispute does not release the Client from paying the undisputed part.
10.9. Payment of part of an invoice amount constitutes express acceptance of the entire invoice.
11. Cancellation and changes by the Client
11.1. A cancellation or change of a confirmed booking (such as a studio session, tour, event, venue hire, course or accommodation) must be made in writing, by email. The date of receipt by Galaxy World is the date of cancellation.
11.2. Unless the Offer or the agreement provides otherwise, the following cancellation fee is due, calculated on the total price: more than 30 calendar days before the booked date, 25%; between 30 and 8 calendar days before the booked date, 50%; less than 8 calendar days before the booked date or in case of no-show, 100%. Costs already owed by Galaxy World to third parties, such as catering, musicians or technical hire, remain due in full in any event.
11.3. A reduction in the number of participants must be notified no later than seven calendar days before the booked date. After that, Galaxy World charges the confirmed number.
11.4. For tickets and bookings of leisure activities on a specific date, such as concerts, tours and events, consumers have no right of withdrawal (article VI.53, 12° of the Belgian Code of Economic Law). If Galaxy World itself cancels an activity, the amount paid is refunded or, with the Client's consent, moved to a new date.
12. Suspension and termination
12.1. In the event of non-payment on the due date, default for any reason, or non-performance of a contractual obligation, Galaxy World reserves the right to:
12.1.1. either suspend performance of all accepted Offers and/or agreements unilaterally, after a notice of default that has not been effectively complied with within eight calendar days, without the Client being entitled to damages and without prejudice to Galaxy World's right to claim damages;
12.1.2. or terminate the accepted Offer or agreement unilaterally, without prior court authorisation and after a notice of default that has not been effectively complied with within eight calendar days, without prejudice to the right to claim damages.
13. Guarantees
If Galaxy World's confidence in the Client's creditworthiness is affected by late payment, default, enforcement measures against the Client and/or other events that call into question or prevent proper performance of the Client's obligations, Galaxy World may require appropriate guarantees from the Client. If the Client refuses, Galaxy World may cancel the accepted Offer and/or the agreement in whole or in part, even if the services have already been performed in whole or in part.
14. Force majeure
14.1. Force majeure and/or unreasonable hardship releases Galaxy World by operation of law from its obligations, without the Client being entitled to any compensation. Where Galaxy World depends on third parties for the performance of its obligations, these provisions also apply to those third parties.
14.2. Force majeure includes, but is not limited to:
14.2.1. epidemics and pandemics;
14.2.2. exceptional weather conditions;
14.2.3. exceptional power cuts and unforeseen technical failures of installations or equipment;
14.2.4. illness or unavailability of an artist, speaker or teacher;
14.2.5. hacking and cyberattacks; and
14.2.6. war and terrorist acts.
15. Term and termination of the agreement
15.1. If a fixed-term agreement is not terminated by the agreed end date and is continued after that term, it is deemed renewed for the same term and on the same conditions, unless otherwise agreed in writing.
15.2. Unless otherwise provided in the accepted Offer and/or the agreement, any fixed-term or open-ended agreement may be terminated by either party at any time by registered letter, with a notice period of thirty calendar days from the postmark date. The terminating party is not entitled to damages on account of the termination itself. On termination, the Client owes Galaxy World a fee of 50% of the value of the remaining part of the agreement, without prejudice to a higher fee if that does not cover Galaxy World's costs and loss of profit. For bookings on a fixed date, article 11 applies.
16. Liability
16.1. In any event, Galaxy World's liability is limited to the lower of: (i) 50% of the total amount paid by the Client for the service concerned or (ii) the amount actually received by Galaxy World from its insurer under its liability insurance.
16.2. Galaxy World can only be held liable insofar as gross negligence or intent on the part of Galaxy World or its staff is proven and, where several parties are involved, only to the extent of Galaxy World's proven share.
16.3. Where Galaxy World's liability is proven, it is in any event limited to direct damage, excluding indirect damage such as loss of profit, financial or commercial losses, loss of production, increased overheads, loss or corruption of data, loss of contracts, non-material damage and loss of clientele.
16.4. Any right to compensation lapses if the Client has failed (a) to limit the damage immediately, (b) to prevent further damage and/or (c) to notify Galaxy World of the damage as soon as reasonably possible, with all relevant information.
16.5. The Client is liable for any damage to the buildings, rooms, instruments and equipment of Galaxy World caused by the Client, the Client's staff or the Client's guests.
16.6. Galaxy World is not liable for loss, theft or damage of personal belongings, instruments or equipment of the Client or the Client's guests, except in case of gross negligence or intent by Galaxy World.
16.7. The Client is responsible for backing up the files delivered by Galaxy World. Galaxy World is not obliged to keep files after delivery, unless agreed otherwise in writing.
17. Data processing and privacy
17.1. Galaxy World processes the data of (prospective) Clients in accordance with its privacy statement, which is always available on its website.
17.2. The privacy statement explains which data are collected and how they are processed.
17.3. By accepting an Offer, making a booking or entering into an agreement, the Client declares to have read the privacy statement.
18. Intellectual property
18.1. The Client acknowledges that all intellectual property rights in the trademarks, names, logos, know-how, methods, technical configurations, software, designs and rooms of Galaxy World, and in all material made available by Galaxy World, are and remain the exclusive property of Galaxy World.
18.2. The economic rights in recordings, mixes and masters made on the Client's instructions pass to the Client after full payment, unless agreed otherwise in writing. The rights of authors and performers remain unaffected.
18.3. The Client may not use or modify Galaxy World's intellectual property rights without its prior, express and written consent, nor copy Galaxy World material or use it for any purpose other than the one intended.
18.4. Photography and filming in the building for commercial use are only permitted with Galaxy World's prior written consent. During tours and events, photos and videos for private use are allowed unless indicated otherwise.
19. Confidentiality
19.1. Through its relationship with Galaxy World, the Client may obtain information and knowledge about its activities, technical information (know-how), business secrets (client lists, commercial organisation, pricing), personal data, designs and the related intellectual property rights ("Confidential Information"). This information is strictly confidential.
19.2. The Client will not disclose any Confidential Information, except with Galaxy World's prior written consent or where required by law or regulation, in which case the Client will consult Galaxy World in advance.
19.3. The Client will refrain from any disclosure or use of Confidential Information and, more generally, from any act of unfair competition.
19.4. Galaxy World treats unreleased recordings and project information of the Client with the same confidentiality.
19.5. The confidentiality obligation applies for the duration of the agreement and for three years after it ends.
20. Change of circumstances
The parties exclude the rights under article 5.74 of the Belgian Civil Code regarding renegotiation of the agreement following an unexpected and unforeseeable change of circumstances beyond the parties' control.
21. Invalidity
21.1. The invalidity of one or more provisions of these Terms does not affect the validity of the remaining provisions.
21.2. If a provision conflicts with a mandatory legal provision or public policy, it is applied within the limits permitted by law.
22. Waiver
Unless otherwise provided in these Terms, any failure or delay by Galaxy World in exercising a right or remedy never constitutes a waiver of that right or remedy.
23. Good faith
23.1. The Client agrees to these Terms in good faith and declares that they have been drawn up in a balanced manner and in accordance with the law.
23.2. The Client acknowledges that these provisions are reasonable and necessary to protect the legitimate interests of Galaxy World.
23.3. The Client acknowledges having taken note of these Terms in advance and accepts their application.
24. Amicable dispute resolution
The Client undertakes to first try to resolve any dispute about an accepted Offer, a booking, an agreement or these Terms in good faith and by mutual consultation with Galaxy World.
25. Jurisdiction and governing law
All agreements with Galaxy World and these Terms are governed by Belgian law. In the event of a dispute, the Enterprise Court of Antwerp, Turnhout division, has exclusive jurisdiction. If the Client is a consumer, the court designated by law has jurisdiction.
Contact
Galaxy World BV
Kievitstraat 42, 2400 Mol, Belgium
VAT BE 1025.856.261
jan@galaxystudios.com · +32 477 53 16 00